Features and Benefits

Learn more quickly and thoroughly with all these study and review tools:

  • Learning Objectives provide the goals for each chapter plus chapter opening lists of A+ Cert Exam Objectives ensure full coverage of these topics

  • Hundreds of photos, figures, and tables to help summarize and present information in a visual manner in an all-new full color design

  • Practical Tech Tips give real-world IT Tech Support knowledge

  • Soft Skills best practice advice and team-building activities in each chapter cover all the tools and skills you need to become a professional, customer-friendly technician in every category

  • Review Questions, including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions, assess your knowledge of the learning objectives

  • Hundreds of thought-provoking activities to apply and reinforce the chapter content and “flip” the classroom if you want

  • More than 140 Labs allow you to link theory to practical experience

  • Key Terms identify exam words and phrases associated with each topic

  • Detailed Glossary clearly defines every key term

  • Dozens of Critical Thinking Activities take you beyond the facts to complete comprehension of topics

  • Chapter Summary provides a recap of key concepts for studying

  • Certification Exam Tips provide insight into the certification exam and preparation process