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Customer Care

We want to provide the assistance you need. Are you trying to access your Pearson online program? Do you have questions about Pearson educator services and training? You’re in the right place. Let’s get started.

Customer Care

 
How do I access my Pearson online course?
 


Pearson digital curriculum is delivered via one of three technology platforms. To access your online course, you’ll need to know your platform or have your login details. If you’ve misplaced this information, please consult your school administrator or technology coordinator. 

Pearson Realize

Pearson Realize is our newest and most advanced learning management system. It provides an online destination for standards-aligned content, flexible class management tools, and embedded assessments and data.

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Pearson SuccessNet

If you use Pearson Scott Foresman or Pearson Prentice Hall textbooks, your platform is Pearson SuccessNet. Access your resources, assessment, reporting, and instructional tools here.

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SuccessNet Plus

SuccessNet Plus includes online digital curriculum plus teacher planning, instruction, assessment, and reporting tools. If you’re unsure if this is your platform, try accessing our Product Demos Page.

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Is there a simple, all-in-one guide for Pearson customers?
 

Welcome to Pearson! We offer a quick and convenient guide for accessing Pearson online platforms, training resources, technical support, and more. Our Customer Welcome Packet includes everything you need to know—so you’re ready to go!

Download Welcome Packet

Download Welcome Packet

 
Where do I find product training, user guides, and program information?
 

myPearsonTraining

Are you a teacher who uses a Pearson program? Thank you! We’ve got your back. myPearsonTraining offers free, on-demand training 24/7. Access Pearson resources including product tutorials, webinars, user guides, implementation ideas, and more.

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Does Pearson offer professional development and consulting services?
 

Yes! We offer product-related professional development for educators, as well as training to improve instructional practices, techniques, and learner outcomes. We also provide a wide selection of consulting services, such as job-embedded coaching and teacher modeling.

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Reimagine Your Craft | Personalized Learning Curriculum

 
Contact Pearson Support
 


If you need additional assistance, please contact Pearson Support. You can make specific inquiries online, chat, or call. We're glad to help. Request Support Online ›

Talk to a Customer Care Specialist
K12 Products: 800-848-9500
Digital Products (SuccessMaker, GradPoint): 888-827-0772

Talk to a Digital Support Specialist
K12 Products: 800-234-5832